Refund policy

📄 Return & Refund Policy – Meow & Wolf
At Meow & Wolf, we take pride in offering premium products for your beloved pets. If you are not fully satisfied with your purchase, we’re here to assist you.
🕒 Returns
You have 14 days from the date of delivery to request a return.
To be eligible:
Item must be unused and in original condition
Item must be in original packaging
Proof of purchase is required
🚫 Non-Returnable Items
We do not accept returns for:
Used or damaged items (not due to our error)
Final sale or clearance items
Hygiene-sensitive products
💰 Refunds
Once your request is reviewed:
If approved, refunds are issued to your original payment method within 5–10 business days
In some cases, a partial refund may be offered instead of a return (depending on the situation)
🚚 Return Shipping
Return shipping may apply depending on the case
Original shipping costs are non-refundable
📦 Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect:
Contact us within 48 hours of delivery
Provide photos as proof
We will offer a replacement, partial refund, or full refund at no extra cost
⏳ Order Cancellation
Orders can be canceled within 12 hours of purchase
After this period, orders may already be processed and cannot be canceled
📬 Contact Us
For all return or refund requests, contact us at:
hello.meowandwolf@gmail.com